Well needless to say it was a rocky first year. The scary part I wasn’t alone. There was a team of us misfits so the customers not only had to deal with me but the installer assigned to me was probably going to fall off his ladder.
Here was the daily protocol:
Customer calls in to have a ‘designer’ sent out to provide free consult. Designer comes stumbling through the door. The designer is there to close the sale and will try to find a product that you are comfortable with buying instantly. Designer drives away with your signature never to be seen again.